Account verification FAQs
We use this portal to verify your identity as part of protecting your account. Completing these steps helps secure your account and keep it open, including by avoiding holds or limitations we may apply when we cannot confirm it is really you.
Why verify through this portal? Extra checks reduce fraud and unauthorized access. When you finish verification here, you strengthen our ability to keep your profile and funds safe.
What might I be asked to do? You may sign in with your username and password, provide ID or a live selfie, enter a code sent to your phone, or complete other prompts. Follow each screen in order until you see a clear confirmation.
If you need access help: Choose Forgot username or password ? on the sign-in page, or contact us only through official channels listed on your statement or in your secure message center—never share codes or passwords with someone who called or emailed you first.